How are the Cancel and Reinstate processes changing?
Our test-takers are our priority and to assist you during the coronavirus (COVID-19) outbreak, we have temporarily waived all GMAT exam reschedule & score reinstatement fees. If you need to reschedule your appointment to another date/location or if you have an existing GMAT score you would like to reinstate to finalize your application, you can do so at no charge. For up-to-date test center status please refer to our FAQ page.
Extended Score Cancellation
Under the extended score cancellation policy, candidates will be able to cancel their scores online for a US$25 fee. The online cancellation will be available up to 72 hours after starting the exam. Score cancellations done at the test center immediately following the exam will remain free and unchanged.
Extended Score Reinstate
Candidates will also be able to reinstate their cancelled scores online for a reduced US$50 fee. Any valid GMAT exam taken on or after January 1, 2014 will be eligible for reinstatement.
Why can’t I reinstate my score if I took the GMAT™ exam prior to January 1, 2014?Since score reinstatement is a recent new feature, our system does not allow reinstatement of score data captured prior to 2014.
How long will my score be eligible for reinstatement?Going forward, cancelled scores can be reinstated up to 4 years and 11 months of the exam date. This time frame accounts for the 5-year life of a GMAT exam score, with a 1-month allowance for processing.
How does the new process affect score reporting to schools?If a score is cancelled, the score report will not be sent to schools, and the candidate will not be able to view the Official Score Report for that exam.
If a score is reinstated, the score report will be sent to the initial list of schools/programs that candidates selected on their exam date. This list of schools/programs cannot be modified by the candidate during the reinstate process. In some cases, a school/program on the list may not receive the scores if that specific program is no longer valid. Candidates will be able to view the list of schools/programs receiving the reinstated score prior to confirming the reinstatement.
If you wish to send your reinstated score to additional schools, you can purchase an Additional Score Report (ASR).
Why is it free to cancel at the test center, but US$25 to cancel online afterwards?The US$25 fee is to preserve the current timeline for sending score reports to schools while allowing additional flexibility in the cancellation process. All exams that are accepted by the candidate at the test center will be immediately processed for scoring. The online cancel fee helps cover the cost of scoring these exams, regardless of whether they are subsequently cancelled during the following 72 hours.
How will cancelling and reinstating my scores impact any Additional Score Reports (ASR) I purchase?If you purchase an Additional Score Report (ASR) within the 72 hour cancellation period, you will not be able to cancel your score.
If you recently reinstated a score, you may be temporarily unable to purchase an ASR until the reinstatement is fully processed. This is to ensure that the ASR you purchased includes all your GMAT scores, including the one you recently reinstated.
If I cancelled a score at the test center prior to March 10, will I be able to reinstate that score under the new policy, after 60 days past my exam date?Yes, the new reinstate policy will apply to all valid GMAT exams that were taken within 4 years and 11 months of the reinstate request date, as long as the exam date is after January 1, 2014. Since score reinstatement is a recent new feature, our system does not allow score data captured prior to 2014 to be reinstated.
Can I cancel and reinstate my GMAT™ score multiple times within the 72-hour cancellation period?Yes, you will be able to cancel and reinstate your GMAT score multiple times. However, the fees will apply to each cancellation and each reinstatement requested. We recommend that candidates carefully consider their strategy and decisions for cancelling their scores before their GMAT exam date.
I just took my GMAT™ exam, but I don’t see a Cancel link on my GMAT page.If you are attempting to cancel your score online the same day as your exam date, there may be a delay in the time it takes to process your exam into our system. The processing time can vary from a few hours, up to the day after your exam date, depending on your testing location. If it is the day after your exam and you are still unable to cancel your score, please call GMAC Customer Service. All valid scores can be cancelled up to 72 hours after your exam completion time.
I am receiving an error when I click on the Cancel link on my GMAT™ page.Due to system limitations, the Cancel link may sometimes be displayed after the 72 hour cancellation period has expired. If you are seeing this issue within the 72 hour cancellation period, please contact GMAC customer service for additional assistance.
I have a cancelled GMAT™ score but I’m not able to reinstate it.Only exams that were taken on or after January 1, 2014 are eligible for reinstatement.
If you recently cancelled your score online, there may be a delay in processing the status of your score. Please wait 24 hours and try again.
If you believe your exam falls within these time constraints, and you are still receiving an error, please call GMAC Customer Service.