GMAT Online Exam

What is the GMAT™ Online exam?

The GMAT™ Online exam is an online and remote proctored interim solution developed to support test takers and schools during the disruption to test center-based delivery due to COVID-19 related closures.
This is an interim-only exam offered at limited availability and the scores are valid for five (5) years. The score will not count toward the twelve month and lifetime limits offered by the standard GMAT exam.

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Who can take the GMAT™ Online exam?

While the GMAT™ Online exam is open to all test takers, the online format is intended to help those who are working to meet near-term b-school deadlines to complete their applications. 

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Do I have to switch to the GMAT™ Online Exam or can I still take the GMAT™ exam at a test center?

The GMAT™ Online exam is an interim assessment available for candidates impacted by the Covid-19 pandemic. if you have an appointment at a test center, you have the flexibility to reschedule it as needed to a later date. We are temporarily waiving all reschedule fees for test-center based appointments.

Whether you decide to take the GMAT exam online or at the test center may be dependent on whether you are trying to meet any immediate application deadlines and your specific plans. Schools are actively using the GMAT™ Online exam score, which is valid for 5 years. 

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How do I prepare for the exam? Does it require any special prep materials?

The GMAT™ Online exam has the same test content and structure (omitting the AWA section) as the GMAT delivered in test centers. If you have been preparing to take the GMAT exam in person you can feel confident in continuing your online practice with the GMAT Official Practice materials, as that preparation is fully relevant to the online, proctored experience. 

We also highly rommend you practice using our online whiteboard practice tool to familiarize yourself with how the online whiteboard works and get comfortable using it for scratch work.

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What locations can I take the GMAT Online exam in?

The GMAT™ Online is available in most locations, with the exception of: Mainland China, Cuba, Iran, North Korea, Sudan and due to regulatory and local data privacy rules.

Please note that proctoring and support for the GMAT™ Online exam is only offered in English. There will be no local language support available.

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When can I book an appointment for the GMAT™ Online exam?

Appointment dates are currently available through August 14, 2020. We will look to add future appointment dates as needed.

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Will GMAC extend appointment availability dates again?

We are committed to supporting our test takers and schools with relevant online solutions including the GMAT™ Online exam. We will continue to evaluate the COVID-19 situation and the re-opening of our physical test centers in each of our markets, and extend the appointment availability for the GMAT Online as needed. We want our test takers to be fully confident that they will have testing options available to them. 

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If I have a GMAT™ Exam Voucher can I use it to pay for the GMAT™ Online exam?

Currently GMAT™ vouchers cannot be applied to GMAT Online exam registration fees. 

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If I have scheduled my GMAT™ exam at a test center, can I transfer that registration to a GMAT™ Online exam appointment?

Currently you cannot transfer your test center GMAT™ registration to a GMAT Online registration. You will need to cancel your test center appointment and book a new appointment for the GMAT Online exam. To assist our test-takers during the COVID-19 pandemic we have waived all cancellation fees for GMAT test-center based appointments, so you will receive a full refund of your test center appointment fees. Please allow 3-5 days for your refund to be processed.

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What am I allowed to do during the break?

You will be allowed one, optional five-minute break, before the Integrated Reasoning section. 

While you are on break you may access drinks, food, or comfort items such as tissues or cough drops. You are not allowed to change any settings for the device you are using to take the exam, change your computer settings, workstation or environment, or access any electronic devices, including cell phones or smart devices. 

If you return after 5 minutes, the additional time will be reduced from the next section of your exam.

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What are the workspace requirements to take the online exam?

You can test at home or in your office. Wherever you test, you should be in a walled room, with a closed door and without distractions. No one else is permitted in the room with you while you are testing. Please review the workspace requirements and the system requirements

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How do you account for differences in test takers' environments and the technology available to them?

We recognize that there may be differences in each test taker’s environment and the technology that each test taker has access to. All test takers are required to meet minimum system requirements and minimum acceptable workspace standards to take the GMAT ™ Online exam. You may not use any external, connected devices such as monitors, extended keyboards, writing tablets, a touchscreen stylus, or any other similar on-screen writing devices.

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What are the requirements for the physical whiteboard?

You will be allowed the option to use 1 erasable whiteboard that is no larger than 12 inches x 20 inches (30 cm x 50 cm), up to 2 dry erase markers, and 1 dry erase whiteboard eraser during your exam session. 

The following items are NOT allowed*:

Whiteboards with grids or other markings
Whiteboards with background colors
 Paper 
Pen / Pencil
Permanent Marker
Tissues, Paper Towels, Napkins
Whiteboard cleaning spray
Paper in a clear slide
Boogie Boards
Chalkboards
Writing Tablets

*These are some examples of prohibited items, not a comprehensive list

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What are the rules and policies for using a physical whiteboard?

During check-in, the proctor may scan your workstation and work area / environment. If your physical whiteboard is too large your proctor will ask you to remove it from the work area

During your exam, you will be asked to completely erase your whiteboard and show the front and back of your blank whiteboard to the camera at three points:
Before the exam begins
Before the optional break begins (if you choose to take the break)
Before the exam ends

Follow the instructions on the screen to show your blank whiteboard to the camera. Note that there will be no acknowledgement from the proctor, but the showing of your blank whiteboard to the camera will be recorded on video and will be reviewed by exam and test security administrators if needed. 

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Where can I get a physical erasable whiteboard?

You can purchase a physical erasable whiteboard that meets the required specifications, an erasable marker, and a whiteboard eraser from any online or in-person retailers accessible to you. Please be mindful of shipping times during this situation. Remember that you can always reschedule your appointment at no cost.

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Can I still use the online whiteboard?

Yes, the online whiteboard feature will still be available – you have the option and the flexibility to use either the online whiteboard, or a physical whiteboard, or both, while taking your exam.

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How does the online whiteboard work?

During your GMAT™ Online exam you will have access to an online whiteboard to work through equations, use for scratch work, and take notes on.  Unlike a physical whiteboard you will have almost an endless canvass to work on, so there is no need to erase your work as you move through your exam. You will be able to access an online whiteboard during each section of the exam by clicking the icon that says "Whiteboard" at the top of your screen. With the online whiteboard you will be able to:

• Write out equations or text or use it for scratch work
• Enter text via the text box
• Draw shapes and lines
• Pan across the whiteboard, and zoom in and out, to use different areas to do your work on the same whiteboard screen
• Erase or clear to start something new – remember your work will be accessible in every section during your entire exam
• Resize or move the whiteboard around your screen

Please note: if you have a touchscreen laptop, you may not use a stylus, your finger, or other writing apparatus to write on the whiteboard. The online whiteboard cannot be used with a connected writing tablet or pad, nor can you use dual monitors for taking the exam and accessing the whiteboard.

Learn more about how the online whiteboard works, or practice using the online whiteboard.

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What official products include the online whiteboard feature?

All six of our GMAT Official Practice Exams now include the online whiteboard practice feature, which will enable you to simulate using the online whiteboard as part of your practice for an actual exam. We are working to add the online whiteboard feature to our practice question sets as well.

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Is the online whiteboard feature available for all users?

Yes, the online whiteboard feature is available to all users of GMAT Official Practice exams. You do not need to do anything to enable access to the feature.

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Will I be able to save scratch work that I do on the online whiteboard during my practice exam?

No, the scratch work is not saved in the database. As soon an exam is completed the online whiteboard is reset for next Practice Exam.

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Can I practice using the online whiteboard with GMAT Official Practice Exams?

Yes, you can practice using the online whiteboard with any of the six GMAT Official Practice Exams.

There are minor cosmetic differences to account for the different platforms, including the background colors and some restrictions in the ability to resize horizontally in the version in the practice exams. 

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Will I be able to preview my score?

Although you will not be able to preview your score at the end of your exam, you will be able to view your score before you select programs that you want to send your score to. Your official score will be available via your mba.com account within 7 business days of completing your exam. 

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Why can’t I cancel my score with a GMAT™ Online exam?

With our GMAT™ Online exam, score cancellations and retakes (with the exception of verified technical issues) will not be permitted. However, we have introduced new control and flexibility with the GMAT™ Online exam that allows you to decide when you are ready to send your score to programs. You will have the opportunity to send your official score to as many programs as you wish – for free – after you receive your score via email.

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When will I receive my score?

Your GMAT™ Online exam score will be available via your mba.com account within 7 business days of completing your exam. Your score is valid for 5 years.

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How can I send my official GMAT™ Online score to schools?

After you have received and reviewed your official score on your mba.com profile, you will have the opportunity and flexibility to select as many programs as you wish to receive your score, at no additional cost. You can search for and select the programs where you want your score sent via your mba.com account. 

Programs will receive your score within 24 hours of your request. 

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Is the exam recorded?

Yes. The exam session is recorded including check-in. Recording will continue until completion of the exam; your break time will not be recorded.

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Who will have access to my online proctored exam session?

Your online proctored exam is delivered through Pearson VUE's platform, OnVUE. The platform adheres to local privacy and data laws in 190 global locations. Your exam session will be monitored by a Pearson VUE proctor, and your session (excluding the timed break) will be recorded, both audio and video. In addition, your check-in details including the photo collected of you and your test location, as well as your provided identification, may be stored according to relevant local privacy and data laws.

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Will disability accommodations be provided for the GMAT™ Online exam?

Yes. While every accommodation we currently provide within our testing centers may not be feasible within an on-line format, GMAC is committed to providing equal access to our assessments to the extent possible. The GMAT™ Online exam currently offers including 50% and 100% extended testing time and includes an extended 10-minute break.

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How do I register to take the GMAT™ Online exam with accommodations?

If you have already been approved for GMAT testing accommodations, you do not need to reapply for the GMAT Online exam. Accommodations approvals are valid 2 years from the date of approval. To register for the GMAT Online exam with accommodations, you must click the link in the email you received on to authenticate your exam eligibility. 

If you need to request a new testing accommodation, please follow the process outlined here. 

Accommodations approval processing can take between 16-20 business days. This may be longer during peak application periods.

 

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What if I have a question or issue during the exam?

If you have a question or an issue during the exam, please click on the chat link within the OnVUE application or wave your hand to speak to the proctor.

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What happens if there is a technical issue before or during my exam?

If you encounter a technical issue that prevents you from starting your exam, your appointment will be cancelled, and you will be able to register for and take the exam at another time.

If there is a technical issue after you have started the exam, you can bring it to the attention of the proctor by raising your hand or starting a chat session from the exam window. The proctor will attempt to assist you promptly. If your technical issue cannot be resolved, or you are unable to proceed with your exam, your session will be ended. In this situation, you may be allowed to register and take the exam again at no additional cost.

In either case above, you will be provided a case number within 72 hours via email. Your case will go under review, if approved we will contact you with details of your exam cancellation/refund and approval to register for another exam. Case reviews generally take 5 to 7 business days but may take longer on occasion and depending on the nature of the issue. 

If you have questions or concerns about your case, please contact GMAT Customer Service and include your case number.

Please note that we reserve the right to verify and approve all requests for retakes resulting from a technical issue.

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What security protocols are in place to ensure fairness and prevent cheating?

Human proctors, supported by state-of the-art technology, ensure the security and integrity of the exam, and fairness to all test takers. 
All test takers will be authenticated via their digital photograph, an approved valid form of identification and live check-in via a human proctor before starting the exam. The workspace is also thoroughly reviewed and monitored before and during the exam. The exam is being monitored at all times, via the live video feed, by human proctors, supported by AI technology. 

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Can I purchase an Enhanced Score Report with the GMAT™ Online exam?

Currently Enhanced Score Reports are not available for GMAT™ Online exams.

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Can I take the GMAT™ Online exam more than once?

You can only take the GMAT™ Online exam once. No retakes will be permitted, with the exception of technical issues. The exam will also not count towards your 12-month and lifetime limits for the test center GMAT™ exam.

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I reinstated my GMAT™ exam score from the test center. Can I cancel my score and register for this exam?

Reinstated scores cannot be cancelled. However, you can register for a GMAT™ Online exam.  The exam will also not count towards your 12-month and lifetime limits provided by the test center GMAT™ exam.

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What does the OnVUE System Test Check?

The OnVUE system test process is a helpful tool to verify that the microphone is working, there is an internet connection, and the webcam can stream video.  Please note, this quick system test does not verify that your computer and internet connection meet the requirements documented in the System Requirements found here.  It is important to review the system requirements to help ensure successful exam delivery.

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