Challenging a GMAT Question or Score
Apr 7, 2010
Sometimes, GMAT test takers question their scores or have concerns about the validity of a GMAT question, and we take those questions and concerns seriously.
First, please note that rescoring an entire exam is not an option. Rest assured, though—your GMAT results are scored three times before being made official. Exams are scored twice at the test center (as you’re completing your exam) and a third time when the results are returned to Pearson VUE (our testing partner) for processing. We use two independent scoring algorithms and compare the results. If any difference is found in the two scores, the results are investigated immediately. Both scores must be validated before your Official Score can be released.
There are, however, options for challenging an essay score or a GMAT question:
If you disagree with your AWA scores, you may ask to have your essays rescored within six months of the date your Official Score Report was issued. The first step is sending in a rescore request form and US$45 (nonrefunable regardless of results)—your essays will be submitted for rescoring by independent readers. Rescoring typically takes about three weeks.
Rescoring may cause result in higher or lower scores. You’ll receive the decision via postal mail (no email). If a score is changed, any school that received a copy of your score report will be notified as well.
If you have concerns about the validity of a question on the GMAT exam, you may contact GMAT customer service (by phone, email, or mail) and ask to submit a Question Challenge. You’ll receive a decision about the question challenge as quickly as possible, but the time can vary depending on the complexity of the question. Like an essay rescore request, item challenges must be received within six months of the date your Official Score Report was issued.
If the item challenge affects your score, an updated Official Score Report will be sent to schools that received a copy of your previous score report.
— Joanna Graham, Associate Director, GMAT Program