Contact Us

How can we help you? Many frequently asked questions have already been answered by the GMAC Customer Service team. Otherwise, please fill in the fields below and select a type of inquiry from the drop-down menu to ask your specific question. Please provide your name and email address as it appears in your mba.com profile.

  • For information about ID requirements and testing regulations in your location, click here.
  • To make changes to your name, country of citizenship, or date of birth, please contact Customer Care in your region from the list to the right. To expedite this process, please provide proper documentation for the change. For other changes, please go to your My Account page.
  • Find out how to access your GMAT scores.

NOTE: If you are taking an exam other than GMAT, please leave the GMAT ID field blank and mention your exam and/or exam ID in the "Questions or Comments" section.

*All fields are required.

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CUSTOMER SERVICE CONTACT OPTIONS

Contact GMAT™ Customer Service
Telephone lines are open Monday-Friday in each region, except on local national holidays. If you have questions about the GMAT™ exam, please contact GMAT Customer Service in your region:
 

Enhanced GMAT™ online exam

United States 

Phone: +1 617-500-6524

Email: support@examity.com

Australia 

Phone: +61 2-8520-3169

Email: support@examity.com

England 

Phone: +44 800-086-8080 (Toll Free)

Email: support@examity.com

India  

Phone: +91 000-80091-91077 (Toll Free)

Email: support@examity.com

Ireland

Phone: +353 1800-832-210 (Toll Free)

Email: support@examity.com

Test Center Exams

Americas Region 

Please Note: Email services are offered Monday-Friday, 7 a.m. to 7 p.m. CT. Emails sent outside of these hours will receive a response the following business day. Telephone services are available Monday-Friday at the following numbers and times.

Email: GMATCandidateServicesAmericas@pearson.com 

Telephone (toll-free): +1 (800) 717-GMAT (4628), 7 a.m. to 7 p.m. CT

Telephone: +1 (952) 681-3680, 7:00 a.m. to 7:00 p.m. CT

Fax: +1 (952) 681-3681

Asia-Pacific Region  

Please Note: Email services are available Monday-Friday, 7 a.m. to 7 p.m. AEST. Response time for email sent outside of these times may be up to 48 hours. Telephone services are available Monday-Friday at the following numbers and times: 

Email: GMATCandidateServicesAPAC@pearson.com 

Telephone: +852-3077-4926, 9 a.m. to 6 p.m. AEST 

In India: +91 120-439-7830, 9 a.m. to 6 p.m. Indian Standard Time 

Fax: +91-120-4001660

China

China Please Note: Email services are available Monday-Friday, 8:30 a.m. to 5 p.m. China Standard time. Response time for email sent outside of these times may be up to 48 hours. Telephone services are available Monday-Friday at the following numbers and times:

Email: gmatservice@neea.edu.cn

Phone: +86-10-82345675, Monday-Friday, 8:30 a.m. to 5 p.m. China Standard Time

Fax: +86-10-61957800

Europe, Middle East, Africa (EMEA) Region

Please Note: Email services are available Monday-Friday, 9 a.m. to 5 p.m. GMT. Response time for email sent outside of these times may be up to three business days. Telephone services are available Monday-Friday at the following numbers and times

Email: GMATCandidateServicesEMEA@pearson.com

Telephone: +44 (0) 161 855 7219, 9 a.m. to 5 p.m. GMT

Fax: +44 (0) 161 855 7301

For assistance with GMAT Official Practice (Online Platform, Practice Exams or Practice Questions):

Email: gmatofficialprep@mba.com
Phone (available 8:00 a.m. to 5:00 p.m. U.S. Eastern time):
+1 (703) 668-9602


For inquiries about other products or your purchases from the mba.com store, please contact:

Email: store@mba.com
Phone (available 8:00 a.m. to 4:30 p.m. U.S. Eastern time)
+1 (866) 739-0238 (toll free in the U.S. and Canada only)
+1 (703) 668-9604
Contact NMAT by GMAC™ Customer Service
For email inquiries, please use the form on this page, selecting NMAT by GMAC™ for the type of inquiry. If you have further questions about the NMAT by GMAC™ exam, please contact Customer Service in your region:
 

NMAT India Customer Support Telephone

For account, registration form, Official Prep, online begin exam option, retake, rescheduling and payment, Admit Card and Score Card, contact Registration Support Desk:

+91-7303719966 – Monday to Friday – 9:00 AM to 6:00 PM IST (except public holidays. Click here for holiday schedule.)

For Test Center – exam delivery, scheduling and rescheduling, accommodation or PWD support contact MeritTrac:
+91-9513850009 – Monday to Saturday – 9:00 AM to 6:00 PM IST (except public holidays. Click here for holiday schedule.)

For Online Proctored – exam delivery, accommodation or PWD support, scheduling and rescheduling, contact Examity:

000-80091-91077*

*Please note if you have a number with a JIO provider, you will not be able to call the Examity number. Please use any other telecom operator, of the chat or email functionality to contact Examity.

NMAT Rest of World Customer Support Telephone

For account, registration form, Official Prep, payment for paid prep & additional score report, online begin exam option, retake registration, Admit Card and Score Card, contact Registration Support Desk:

South Africa: 800014934 – Monday to Friday – 5:30 AM to 2:30 PM CAT (except public holidays)

Philippines: 180013200204 – Monday to Friday – 11:30 AM to 8:30 AM PHT (except public holidays)

Nigeria & Rest of the world: +91-7303719966 (International charges apply) – Monday to Friday – 5:30 AM to 2:30 PM CAT (except public holidays) 

Click here for Registration Support Desk holiday schedule

For Online Proctored – exam delivery, accommodation or PWD support, payment, scheduling and rescheduling, contact Examity:

1-855-392-6489 (International charges apply)

We are the Graduate Management Admission Council™, the people behind mba.com. If you have questions about this site or anything relating to it, please contact us:

Graduate Management Admission Council
PO Box 2969
Reston, VA 20195 USA

GMAC™ Customer Service:
Phone:
+1 (866) 739-0238
+1 (703) 668-9604

Fax: +1 (703) 668-9601
Email: customercare@mba.com

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