Contact Us

How can we help you? Many frequently asked questions have already been answered by the GMAC® Customer Service team. Otherwise, please fill in the fields below and select a type of inquiry from the drop-down menu to ask your specific question. Please provide your name and email address as it appears in your mba.com profile.

  • For information about ID requirements and testing regulations in your location, click here.
  • To make changes to your name, country of citizenship, or date of birth, please contact Customer Care in your region from the list to the right. To expedite this process, please provide proper documentation for the change. For other changes, please go to your Account page.
  • Find out how to access your GMAT scores.
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CUSTOMER SERVICE CONTACT OPTIONS

Contact GMAT® Customer Service (PearsonVUE)
Telephone lines are open Monday-Friday in each region, except on local national holidays. If you have questions about the GMAT® exam, please contact GMAT Customer Service in your region:


Americas Region
Please Note: Email services are offered Monday-Friday, 7 a.m. to 7 p.m. CT. Emails sent outside of these hours will receive a response the following business day. Telephone services are available Monday-Friday at the following numbers and times:

Email: GMATCandidateServicesAmericas@pearson.com

Telephone (toll-free): +1 (800) 717-GMAT (4628), 7 a.m. to 7 p.m. CT

Telephone: +1 (952) 681-3680, 7:00 a.m. to 7:00 p.m. CT

Fax: +1 (952) 681-3681


Asia-Pacific Region
Please Note: Email services are available Monday-Friday, 7 a.m. to 7 p.m. AEST. Response time for email sent outside of these times may be up to 48 hours. Telephone services are available Monday-Friday at the following numbers and times:

Email: GMATCandidateServicesAPAC@pearson.com

Telephone: +852-3077-4926, 9 a.m. to 6 p.m. AEST

In India: +91 120-439-7830, 9 a.m. to 6 p.m. Indian Standard Time

Fax: +91-120-4001660


China
Please Note: Email services are available Monday-Friday, 8:30 a.m. to 5 p.m. China Standard time. Response time for email sent outside of these times may be up to 48 hours. Telephone services are available Monday-Friday at the following numbers and times:

Email: gmatservice@neea.edu.cn

Phone: +86-10-82345675, Monday-Friday, 8:30 a.m. to 5 p.m. China Standard Time

Fax: +86-10-61957800


Europe, Middle East, Africa (EMEA) Region
Please Note: Email services are available Monday-Friday, 8 a.m. to 5 p.m. GMT. Response time for email sent outside of these times may be up to three business days. Telephone services are available Monday-Friday at the following numbers and times:

Email: GMATCandidateServicesEMEA@pearson.com

Telephone: +44 (0) 161 855 7219, 9 a.m. to 5 p.m. GMT

Fax: +44 (0) 161 855 7301
For assistance with GMATPrep (free software, Question Pack, or Exam Pack):

Email: gmatprep@mba.com
Phone (available 8:00 a.m. to 4:30 p.m. U.S. Eastern time)
+1 (703) 668-9602


For inquiries about other products or your purchases from the mba.com store, please contact:

Email: store@mba.com
Phone (available 8:00 a.m. to 4:30 p.m. U.S. Eastern time)
+1 (866) 739-0238 (toll free in the U.S. and Canada only)
+1 (703) 668-9604
We are the Graduate Management Admission Council®, the people behind mba.com. If you have questions about this site or anything relating to it, please contact us:

Graduate Management Admission Council
PO Box 2969
Reston, VA 20195 USA

GMAC® Customer Service:
Phone:
+1 (866) 739-0238
+1 (703) 668-9604

Fax: +1 (703) 668-9601
Email: customercare@mba.com