Canceling Your Scores

The only opportunity that you will have to cancel your scores is at the test center.

Immediately after you complete the test—but before you view your scores—you will have the option to cancel your scores. You cannot cancel your scores after they are displayed or reported to you.

• Your scores cannot be reinstated.
• You will not be eligible for a refund of any test fees.
• The score cancellation will remain a part of your permanent record and will be reported on all future score reports.
• You must wait 31 days to retake the exam

Any other cancellation of your scores is at the sole discretion of GMAC and/or Pearson VUE.

• You can choose to see and print a copy of your unofficial scores for the multiple-choice sections of the GMAT® test (Quantitative, Verbal, and Total) at the test center.
• An Official Score Report, including the scores for the Analytical Writing Assessment, will be made available to you and your designated GMAT using programs within 20 days after you take the test.

GMAC and its service providers, Pearson VUE and ACT, Inc., make every effort to ensure that GMAT test registration and scheduling information is properly processed, and that GMAT tests are properly prepared, handled, administered, and scored. In the unlikely event that an error occurs in the preparation, handling, administration, processing, or scoring of your GMAT test, or in the reporting of your GMAT scores, GMAC and/or Pearson VUE will make reasonable efforts to correct the error. If the error cannot be corrected, you may reschedule your appointment at no additional fee or request a refund. These remedies are the exclusive remedies available to examinees for errors that occur during the registration or scheduling process; in preparing, administering, printing, handling, or processing exams; or in determining or reporting scores.

Test Security Issues

GMAC and Pearson VUE strive to report scores that accurately reflect the skill and performance of each test taker. Accordingly, our standards and procedures for administering tests have two related goals: giving test takers comparable opportunities to demonstrate their abilities, and preventing any test takers from gaining an unfair advantage over others. To promote these objectives, we reserve the right to cancel or withhold any test scores when, in our judgment, a testing irregularity occurs, there is an apparent discrepancy in, or falsification of, a test taker’s identification, a test taker engages in misconduct or plagiarism, or the scores are believed to be invalid for any other reason. When GMAC and/or Pearson VUE cancels test scores that have already been reported, score recipients will generally be told that the scores have been canceled but not the reason for cancellation, unless requested by the test taker; however, GMAC and Pearson VUE reserve the right in all cases to report the reason for a score cancellation. We also reserve the right to prohibit a test taker from future GMAT testing and to pursue other remedies.

Testing Irregularities

The phrase “testing irregularities” refers to events that affect the administration of a test. When testing irregularities occur, they may affect an individual examinee or groups of test takers. Such irregularities include, but are not limited to—

• administrative errors (such as improper timing, improper seating, defective materials, or defective equipment);
• improper or inadvertent access to or disclosure of test content involving individuals who cannot be identified; and
• disruptions of test administrations (such as natural disasters or other emergencies).

If a testing irregularity occurs, GMAC and/or Pearson VUE may decline to score the applicable test(s), or may cancel or withhold test scores. When, in our sole judgment, it is appropriate to do so, we give affected test takers the opportunity to take the test again as soon as possible without charge.

Identification Discrepancies

When, in the judgment of GMAC and/or Pearson VUE or the judgment of test center personnel, there is a discrepancy in, or falsification of, a test taker’s identification (see Presenting Proper Identification)—the test taker may be denied access to or dismissed from the test center, his/her test may not be scored, his/her test scores may be canceled or withheld, and GMAC and/or Pearson VUE may pursue other appropriate remedies.

Misconduct

When, in the judgment of GMAC and/or Pearson VUE or the judgment of the test center personnel, there is misconduct in connection with a test—

• the test taker may be denied access to or dismissed from the test center,
• his/her test may not be scored,
• his/her test scores may be canceled or withheld, and
• GMAC and/or Pearson VUE may pursue other appropriate remedies.

Misconduct includes, but is not limited to, the following:

• noncompliance with any terms and conditions described in the GMAT Information Bulletin (for example, the policies, procedures, and rules stated therein), which must be agreed to at registration and at the test center, and/or those described in the GMAT Examination Testing Rules & Agreement or the GMAT Non-Disclosure Agreement and General Terms of Use statement that must be agreed to at the test center
• any unauthorized access to or disclosure of test content prior to, during, or after the test administration
• using any prohibited aids in connection with the test
• engaging in plagiarism
• leaving the testing room without permission
• attempting to remove from the test room, in any manner, any test materials or notes relating to the test
• attempting to give or receive assistance or otherwise communicate with another person during the test administration
• attempting to take the test for someone else,
  creating a disturbance
• failing to follow any instructions given by the test administrator

Invalid Scores

GMAC and/or Pearson VUE may cancel or withhold scores if, in our judgment, there is a good faith basis to question the validity of the scores for any other reason. Evidence of invalid scores may include, without limitation, unusual answer patterns, unusual score increases from one exam to another, inconsistent performance on different parts of the test, or failure to obey exam administration rules.

In some but not all situations, GMAC and/or Pearson VUE will notify the test taker in writing in advance about a planned score cancellation or invalidation, give the test taker an opportunity to submit information that addresses the concerns raised, consider any information that is submitted, and offer the test taker a choice of options. The options may include voluntary score cancellation, a free retest, and appealing the cancellation decision through procedures provided by GMAC or Pearson VUE. In any such appeal, the issue to be decided would be whether GMAC and/or Pearson VUE had a good faith reason to question the validity of the GMAT score.

There are circumstances, however, in which examinees may have their scores canceled or withheld without prior notice or an opportunity to appeal. Those circumstances generally involve disruptions by an examinee during exam administration, advance disclosure of exam content (even if a specific examinee’s actual access to disclosed test content cannot be confirmed by GMAC or Pearson VUE), and cases in which an examinee is observed violating exam policies by a test administrator and/or is discharged from the testing site; in these situations, examinees will simply be informed that their scores have been canceled or invalidated.

GMAT scores, responses to test questions, and AWA essays are measurement information and are part of your test record. These and other test records are owned by GMAC. They are not the property of the examinee.  However, the use, reporting, and cancellation of scores are subject to various rights and restrictions as indicated in the GMAT Information Bulletin.

The various components that comprise the GMAT test, including, but not limited to, the GMAT test questions, software and algorithm, are embodiments of valuable intellectual property rights of GMAC, ACT, and/or Pearson VUE. These rights include, but are not limited to, copyright and/or trade secret rights, and they are zealously protected. In particular, the GMAT test questions administered at test centers are valuable copyrighted, trade secret property of GMAC. These test questions have not been previously published or disclosed to the public at large. Before you take the GMAT exam, you agree to maintain the confidentiality of all test questions administered to you during the test. A disclosure of test questions in any form by any means in violation of this confidentiality agreement undermines the integrity and security of the GMAT exam.

Any unauthorized access, reproduction, distribution, or disclosure of GMAT test questions before, during, or after you take the GMAT test is a violation of U.S. and international intellectual property laws and treaties. We will pursue all available remedies (including those enumerated in the GMAT Information Bulletin), which may include prosecution to the maximum extent possible under such laws and may result in severe civil and criminal penalties.

If you have questions regarding canceling your scores, please contact GMAT Customer Service in your region.