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Before reaching out to GMAC Customer Care, know that many frequently asked questions have already been answered on our FAQs page.

  • For information on GMAT ID requirements, visit the ID Requirements page.
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  • To find out how to access your GMAT scores, visit the Accessing Your Scores page.

If your questions cannot be answered from the resources above, please fill in the fields on the form on this page and select a type of inquiry from the drop-down menu to ask your specific question. Please provide your name and email address as it appears in your mba.com profile. NOTE: If you are taking an exam other than GMAT, please leave the GMAT ID field blank and mention your exam and/or exam ID in the "Questions or Comments" section.

Customer Service Contact Options:

Americas Region
Email services are offered Monday-Friday, 7 a.m. to 7 p.m. CT. Emails sent outside of these hours will receive a response the following business day. Telephone services are available Monday-Friday at the following numbers and times:

Email: GMATCandidateServicesAmericas@pearson.com 
Telephone (toll-free): +1 (800) 717-GMAT (4628), 7 a.m. to 7 p.m. CT
Telephone: +1 (952) 681-3680, 7:00 a.m. to 7:00 p.m. CT
Fax: +1 (952) 681-3681

Asia-Pacific Region
Email services are available Monday-Friday, 7 a.m. to 7 p.m. AEST. Response time for email sent outside of these times may be up to 48 hours. Telephone services are available Monday-Friday at the following numbers and times: 

Email: GMATCandidateServicesAPAC@pearson.com 
Telephone: +852-3077-4926, 9 a.m. to 6 p.m. AEST 
In India: +91 120-439-7830, 9 a.m. to 6 p.m. Indian Standard Time 
Fax: +91-120-4001660

China
Email services are available Monday-Friday, 8:30 a.m. to 5 p.m. China Standard time. Response time for email sent outside of these times may be up to 48 hours. Telephone services are available Monday-Friday at the following numbers and times:

Email: gmatservice@neea.edu.cn
Phone: +86-10-82345675, Monday-Friday, 8:30 a.m. to 5 p.m. China Standard Time
Fax: +86-10-61957800

Europe, Middle East, Africa (EMEA) Region
Email services are available Monday-Friday, 9 a.m. to 5 p.m. GMT. Response time for email sent outside of these times may be up to three business days. Telephone services are available Monday-Friday at the following numbers and times

Email: GMATCandidateServicesEMEA@pearson.com
Telephone: +44 (0) 161 855 7219, 9 a.m. to 5 p.m. GMT
Fax: +44 (0) 161 855 7301

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Phone: +1 617-500-6524
Email: support@examity.com 

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Phone: +61 2-8520-3169
Email: support@examity.com

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Phone: +44 800-086-8080 (Toll Free)
Email: support@examity.com

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Phone: +91 000-80091-91077 (Toll Free)
Email: support@examity.com

Ireland
Phone: +353 1800-832-210 (Toll Free)
Email: support@examity.com

For assistance with GMAT Official Practice (Online Platform, Practice Exams, or Practice Questions), please contact:

Email: gmatofficialprep@mba.com
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