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You may not bring your cellular (mobile) phone into the testing room, nor may you check or use your phone during breaks. You may store your phone in a locker during your test, but the test administrator is not responsible for lost or stolen items. If you do access your cell phone at any time during your exam time, your exam will be cancelled and your exam fee will be forfeited. If there is an emergency, you may ask the test administrator to use the test center’s telephone during breaks.
If your test center is closed, you will be contacted by GMAT Customer Service. All communications will come from Pearson VUE, not from your test center. If your test center is open but you feel unsafe traveling, please contact Pearson VUE to discuss your situation. For further questions or if you need to reschedule, please contact GMAT Customer Service at Pearson VUE at +1 (800) 717-GMAT (4628) or email GMATCandidateServicesAmericas@Pearson.com.
If you encounter a technical issue that prevents you from starting your exam, your proctor will work with you to resolve the issue. If your issue cannot be resolved, your appointment will be cancelled, and you will be able to register for and take the exam.
If there is a technical issue after you have started the exam, you can bring it to the attention of the proctor by raising your hand or starting a chat session from the exam window. The proctor will attempt to assist you promptly. If your technical issue cannot be resolved, or you are unable to proceed with your exam, your session will be ended. In this situation, you may be allowed to register and take the exam again at no additional cost.
If you have questions or concerns about your case, contact GMAC Customer Care. Please note that we reserve the right to verify and approve all requests for retakes resulting from a technical issue.
Once the secure browser application is installed on your computer you do not have to do anything else. On exam day the secure browser will launch automatically when your exam is started. Please note, that secure browser shouldn’t be opened separately.
If you have any issues with the secure browser on exam day, your proctor will be able to assist with troubleshooting.
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