If you encounter a technical issue that prevents you from starting your exam, your proctor will work with you to resolve the issue. If your issue cannot be resolved, your appointment will be cancelled, and you will be able to register for and take the exam.
If there is a technical issue after you have started the exam, you can bring it to the attention of the proctor by raising your hand or starting a chat session from the exam window. The proctor will attempt to assist you promptly. If your technical issue cannot be resolved, or you are unable to proceed with your exam, your session will be ended. In this situation, you may be allowed to register and take the exam again at no additional cost.
If you have questions or concerns about your case, contact GMAC Customer Care. Please note that we reserve the right to verify and approve all requests for retakes resulting from a technical issue.