Special Notes for GMAT® Test Takers
Information Collection and Use
Access, Modification, Data Integrity, and Retention
Personal information such as your address and plans for graduate business school may be accessed, modified and rectified through your Mymba.com profile or by contacting GMAT Customer Service, except as stated below.
A test taker may only change his or her name in certain circumstances by calling or faxing GMAT Customer Service; name changes cannot be made online. As explained in the GMAT Handbook, to protect the integrity of the GMAT test and provide you with access to your GMAT scores, scores are maintained for 10 years. As a result, certain information cannot be altered or destroyed during those 10 years, including your test scores, records related to your testing experience (“test records”), and the digital photograph and signature required to help verify your identity. The digital fingerprint and/or palm vein pattern template collected at a test center are maintained, and cannot be altered or destroyed, for five (5) years from your most recent testing date.
Also, to protect the security and integrity of the exam, test takers will not have access to: audio/videotape of the testing experience; their digital photograph, signature, fingerprint and/or palm vein pattern template; and key stroke statistics, exam answers, essays, and similar test records. Test-takers in countries where access may be allowed by applicable law may request access by contacting firstname.lastname@example.org; these requests will be handled in accordance with applicable law.
If you have already taken the GMAT test and have a complaint or concern about the test or a test center, send your written complaint or concern by email, fax or postal mail immediately following the test administration. Use the information provided under GMAT Customer Service and include "Attention: GMAT Complaints" in your communication. Test scores are provided as explained in the GMAT Handbook; additional score reports may be obtained for certain fee.